Swift Water Safety Flood Rescue Training in Buccarumbi New South Wales Australia

Booking Notes

##DIRECTIONS (please pass onto all members in your group)
Exodus Adventures is located in the heart of the historic township of Buccarumbi. You will unplug from technology as there is no mobile service - just you, the river, and wilderness.

Exodus Adventures is located in the heart of the historic township of Buccarumbi.
When using Google Maps please ensure you use - 'Exodus Adventures, Old Glen Innes Road @Buccarumbi'.

Please refer to attached 'directions and map document' for our Exodus Adventures Base/Location. When on Old Glen Innes Road do not turn off - our Base and Exodus Property entrance is located on the right (coming from Grafton) near the Buccarumbi Bridge.

Please note that we do offer pickups/transfers (as an extra) however do not use these locations on Google Maps or any other map app as these locations are for pickups/transfers and not our Exodus Adventures Base/Location.

##WHAT TO BRING
- Lunch
- Water bottle
- Closed in shoes (old lace up sneakers are great)
- Sun safe swimwear (long board shorts & rashie shirt)
- Sunscreen (if you are sensitive to certain brands).

* LOCATION: Please use this [map](https://cdn.filestackcontent.com/9RPEXIMSSymiWPSQOK1J) as a guide to get to the location.

Cancellation Policy

## CANCELLATION POLICY
**IMPORTANT INFORMATION BEFORE BOOKING**

The Nymboida and Boyd Rivers are 'natural' flow river systems which means the weather dictates our whitewater canoe tour.

If your group size is less than 4 you can either join a group, pay the difference, or enquire about starting a new booking with your preferred date.

### On Confirmation - your trip will still be pending

After receiving your 'confirmation' your trip will show as confirmed, however your trip may still not go ahead due to the following:

1. River Heights - too high or too low. We try to give as much information as soon as we know ourselves and sometimes won't know until the morning of your trip.
2. There is a chance we will drive to the river and cancel the trip on arrival due to no electronic river gauge in the area. This is very rare!
3. National Parks Closure - this is out of our control. They usually give us 24 hours’ notice however also not limited to.
4. Whitewater Guides - availability of guides. Whitewater guides are seasonal workers and hold down other full-time employment.
5. Covid Outbreak / Closures / Hotspots - If the government puts out a heath order that affects you from traveling or returning to your home address, we can put your order on hold for a later date (no terms on when you can re-use) This will not be considered for a 'possible closure'.

### Cancellations

1. Exodus Adventures hold the right to cancel your trip due to the above conditions. If we cancelled your trip, you will have the opportunity to change dates or be given a full refund. Exodus Adventures will not be responsible for any compensation on your accommodation and or travel due to cancelling.
2. If you cancel any time before 14 days, a 10% admin fee **will not be refunded*
3. If you cancel between 14 days and 7 days before the trip, 75% **will be refunded**
4. If you cancel 7 days up to 48 hours before trip, 50% **will be refunded**