Privacy policy

Last Updated: December 2025
Company: Paddle Quest LLC
Website: www.padlebooking.com

1. Data We Collect

Personal Data:

• Name, surname
• Email, phone
• Payment details
• Booking history
• IP address, device info
• Provider business information

2. Legal Basis (GDPR)

We process data based on:

• Contractual necessity
• Legal obligation
• Legitimate interest
• User consent

3. How We Use Data

To:

• create accounts
• process bookings
• verify Providers
• process payments
• provide customer support
• improve the Platform
• comply with law

4. Sharing Data

We share data only with:

• Payment processors
• Service providers (IT, hosting, email)
• Providers of booked tours
• Legal authorities (if required)

We never sell personal data.

5. Data Retention

Data is stored as long as required for legal, operational, or contractual purposes.

6. User Rights (EU GDPR)

EU users may:

• request access
• request deletion (“right to be forgotten”)
• request correction
• request data portability
• withdraw consent

7. Cookies & Tracking

We use:

• essential cookies
• analytics cookies
• marketing cookies

Users may opt out.

8. US CCPA Rights

California residents have:

• right to access
• right to deletion
• right to opt-out

9. Data Protection

We use encryption, secure servers, and industry-standard protections.