Those who have booked directly with Sea Maui and selected the TripSafe option while booking, you’re all set! You can cancel or reschedule your private charter for ANY reason all the way up until 48 hours to departure. Simply submit an email request to info@seamaui.com or call (808) SEA-MAUI no later than 48 hours in advance of departure and you will be refunded for the full booking amount (less the cost of the TripSafe protection and associated booking fees). You can also choose the option to reschedule at this time, based on availability. All customers will receive a full refund or the option to reschedule in the case of operator cancellation due to weather or other unforeseen circumstances.
**Guests without TripSafe protection**
Our cancellation policy for those without TripSafe protection is 7 days prior to departure time. To cancel, refund or reschedule your private charter please call (808) SEA-MAUI or email info@seamaui.com at least 7 days in advance. Once within the 7 day window no refunds will be honored. You MUST call or email to cancel. No-shows will be charged the full price. Third party vouchers or tickets not sold by Sea Maui may have additional refund restrictions out of our control, Sea Maui will not be responsible for the refunding of any payment taken by a third party vendor but will work with you and the 3rd party to resolve any issues to the best of our ability.
**Want to add TripSafe to your booking? Regardless of how you booked, we can easily add the protection of TripSafe to your booking. Just give us a call at (808) SEA-MAUI at least 7 days prior to your tour.**
